At RTK Designs, customer satisfaction is important to us. We want you to have a smooth and pleasant shopping experience. If you are not satisfied with your purchase or receive a defective product, you may request a return or exchange in accordance with the policy below.
1. Return Eligibility
RTK Designs accepts returns for both defective and non-defective products purchased through our official website.
To be eligible for a return:
- The return request must be raised within 7 days of receiving the product.
- Only new, unused products are eligible for return.
- Products must be unopened or in their original condition and packaging.
Products that have been used or show signs of wear may not qualify for a return.
2. Exchange Policy
We accept exchange requests for products purchased through the RTK Designs website.
Exchange requests must be raised within 7 days of receiving the product and are subject to the product meeting the eligibility conditions mentioned in this policy.
Please contact our team to initiate an exchange and receive further instructions.
3. Return Process & Shipping
All returns must be sent by mail.
A return shipping label is included in the original package and is provided free of charge. Customers can use this label to send eligible products back to RTK Designs.
Please contact our team before sending a product back to ensure that the return is processed correctly.
4. Restocking Fee
A fixed restocking fee of ₹100 applies to returned products.
This fee will be accounted for during the refund process.
5. Refund Policy
Once the returned product has been received and inspected, the refund will be processed within 3 days.
Refunds will be issued through the applicable payment method, subject to the terms of the original transaction.
Please note that the time taken by your bank or payment provider to reflect the refunded amount may vary.
6. How to Request a Return or Exchange
To request a return or exchange, please contact the RTK Designs team through the contact details available on our website.
Please provide your order details and the reason for your return or exchange request. Our team will guide you through the next steps.
7. Policy Applicability
This Return, Refund & Exchange Policy applies to purchases made within India through the official RTK Designs website.
RTK Designs reserves the right to update or modify this policy when necessary. Any changes will be published on this page.